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Customer Service Nightmares : 100 TALES of the Worst Experience Possible,And How They Could Have Been Fixed

By: Friedman, Nancy.
Publisher: New Delhi Viva Books 2006Edition: -.Description: 149p.ISBN: 81 7649 612 X.Subject(s): SERVICE MARKETING | CUSTOMER RELATIONSHIP MANAGEMENT | MARKETING MANAGEMENTDDC classification: 658.8
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