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Why CRM doesn't work: How to win by letting customers manage the relationship

Publisher: U K Kogan page 2003Description: xvii,263p.DDC classification: 658.812

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Item type	Current location	Call number	Status	Notes	Date due
Reference	Amity Central Library Amity Central Library, Noida Reference	658.812 NEW-C (Browse shelf)	Not For Loan	Au 13529

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Previous	658.812 MUK- C Customer Relationship Management	658.812 NAR- C	658.812 NAT- N Nuts and bolts of CRM	658.812 NEW-C Why CRM doesn't work:	658.812 OBE-C	658.812 O`RE- B Building buyer relationships	658.812 PEP-M Managing customer relationships	Next

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