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Relationship between profitability and customer satisfaction towards services provided by public sector bank: (A study of State Bank of India and Punjab National Bank, Haryana State)

By: Anju Bala.

Contributor(s): Sharma, Kavita guide | Maitra, Shipra guide.

Publisher: Noida, Uttar Pradesh Amity University (Amity College of Commerce and Finance) 2017Description: 205p.Subject(s): CUSTOMER RELATIONSHIP MANAGEMENT--HARYANA | CUSTOMER RELATIONSHIP MANAGEMENT--PUNJAB NATIONAL BANK | CUSTOMER RELATIONSHIP MANAGEMENT--STATE BANK OF INDIADDC classification: 658.8120954558

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Item type	Current location	Call number	Status	Notes	Date due
Books	Amity Central Library Amity Central Library, Noida	658.8120954558 ANJ- R (Browse shelf)	Available	T-138

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Previous	658.8120954 CHA- C Customer Relationship Management : An Indian perspective	658.8120954 CHA- C Customer Relationship Management : An Indian perspective	658.8120954 NAG- C Consumer Acceptance for IT-Enabled Banking Services in Tier-I Cities of India	658.8120954558 ANJ- R Relationship between profitability and customer satisfaction towards services provided by public sector bank:	658.812095456 The mediation of customer satisfaction on the relationship between service quality and customer loyalty: Private hospital in Delhi and NCR	658.816 MCD- M Marketing value metrics :	658.816 NAG-S Strategy and tactics of pricing	Next

Sharma, Kavita guide | Maitra, Shipra guide

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